National Pen Drives International Expansion With Oracle
Personalization, Targeted Content and Analytics Help National Pen Fuel 20 Percent Annual Growth Online
iovation–s Trust Service Awarded for Innovative Gaming Technology
Expert Judges Select iovation–s Predictive Analytics Service That Identifies Trustworthy Customers and Improves Their Experience
Brands Customers Actually Like: Customer Loyalty Revealed by UK Satmetrix(R) Net Promoter(R) Benchmarks Report
First Direct, Tesco Mobile, Santander and Freeview at Top of the Customer Loyalty Charts With Credit Card Underdog MBNA Rising Through the Ranks
Marketing Underutilizes Customer Service, Says Demand Metric
New Study Provides Framework to Transform Legacy Call Centers Into Profitable Contact Centers
Certona Personalises Site Search and Discovery With New Patent
Patented Predictive Technology Delivers Personalised Search Results Based on Real-Time Individualised Behavioural Profiling
Enghouse Interactive CRM Connecter 1.0 Achieves Certified Integration With SAP(R)
Coupled With SAP Solutions, CRM Connecter Enhances the Efficiency and Performance of Service and Support Teams by Providing Contact Center Agents a Single Interface With Click-to-Dial and Screen Pop Capabilities That Reduce Time to Resolution and Help Personalize Customer Interactions
Costco, USAA, Amazon.com and Apple Rank Among Highest for Customer Loyalty in Latest Satmetrix(R) Net Promoter(R) Benchmarks
Reports Include Several Repeat Winners as Well as Numerous Underdogs Taking Over the First Spot in Their Industry
EPiServer Microsoft Dynamics AX Connector Enables Organizations to Leverage Synergy, Ditch Silos, for Break-Through Omni-Channel Customer Experiences
Web, Mobile, and Social Interactions are Fully Integrated With Microsoft Dynamics, and Blended With Rich Content and Commerce for Optimal Engagement
Enghouse Interactive Unveils Major Update to Contact Center: Enterprise (CCE)
PRC 3 of CCE Version 9 Empowers Agents With Blended Predictive Dialing in an Omni-Channel Universal Queue That Improves Efficiency While Saving Resources; Seamless Customer Interactions Are Also Better Enabled With an Easy and Quick New Way of Viewing Interactions of All Types in Our Customer Timeline
Pegasystems and T3 Announce Launch of Challenger Brand Campaign for Pegasystems: –Pega Can — Can Salesforce?–
AUSTIN, TX and CAMBRIDGE, MA — (Marketwired) — 03/02/15 — (NASDAQ: PEGA), the software company empowering the world–s leading enterprises with strategic business applications, and T3, a top-ranked independent digital innovation agency, today announced the launch of a multi-million dollar brand awareness campaign. The multi-media campaign "" hits national business media outlets beginning today, March 2.Directed at C-suite executives in customer service, sales and marketing, the ca