Satmetrix Redefines Customer Experience Management Software With Satmetrix NPX(TM)
Next-Gen Customer Experience Management (CEM) Software Puts Customer at the Heart of Business, Providing Unparalleled Insights and Sharing Tools
Pegasystems to Announce Financial Results for the Fourth Quarter and Fiscal Year 2014 Conference Call and Webcast
CAMBRIDGE, MA — (Marketwired) — 02/06/15 — (NASDAQ: PEGA), the software company empowering the world–s leading enterprises with strategic business applications, today announced it will report financial results for the fourth quarter and fiscal year 2014 on Thursday, February 26, after market close.A conference call and audio-only Webcast will be conducted at 5:00 p.m. EST on Thursday, February 26, 2015. Members of the public and investors are invited to join the call and participate in the
Enghouse Interactive Releases Communications Center 8.1
Contact Center Solution Enhances Customer Interactions With New Operator Console, Supervisor Visibility, Mobility, Video Integration, and Extended Lync Functionality
OneView Commerce Unveils Digital Store Platform That Optimizes Cross-Channel Retail Operations, Customer Engagement and Associate Efficiency
Multi-Directional Data Delivery, Analytics, and Common Enterprise Platform Combine to Deliver on a True Cross-Channel Strategy
[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement
![[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement](https://www.so-co-it.com/wp-content/uploads/351082.jpg "[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement")
Market Leader in Virtual Agents Has Track Record of Success With 160 Customers, 450+ Global Deployments in Financial Services, Telecommunications and Utilities
U.S. Green Building Council Selects AnswerDash–s Contextual Website Help Technology to Power USGBC.ORG
AnswerDash Launches out of Stealth to Announce General Availability of Innovative, New Approach to Online Help for Mobile and Desktop Websites and Web Applications
SDL Accurately Predicts Winner in Black Friday Battle between Sony PlayStation 4 and Microsoft Xbox One – But Microsoft Isn-t Finished Yet
Supply shortages on the day meant 200,000 potential PS4 customers left empty handed
Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan
PHOENIX, AZ — (Marketwired) — 12/11/13 –, a leading provider of fully-integrated , , and solutions, today announced that it has been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry."Aspect has maintained its market leadership through a deep understanding of customer needs, its focus on proactive custome
The Holiday Customer Service Hassle: Consumers Neither Holly nor Jolly About Customer Care This Season
PHOENIX, AZ — (Marketwired) — 11/20/13 –, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing more than a third of Americans (37 percent) would rather eat year-old fruit cake than have to contact customer service during the holidays. Perhaps this is because three out of four (74 percent) consumers think this experience is more of a hassle at this time than any other time of year — sentiments that may be hard to swallow for companies hoping
SDL to Share Insights and Best Practices at Forrester Forum for Customer Experience Professionals
Global Customer Experience Management Leader Sponsoring and Participating in Top CXM Industry Event