New Survey Says Four Out of Five Smartphone Owners Say Context Matters in Customer Service
[24]7 Survey Reveals That There Is a Disconnect Between the Enterprise and the Expectations of Connected Customers as It Relates to Context, Time and Effort
[24]7 to Present on Big Data and Analytics at the 32nd ER International Conference on Conceptual Modeling (ER 2013)
![[24]7 to Present on Big Data and Analytics at the 32nd ER International Conference on Conceptual Modeling (ER 2013)](https://www.so-co-it.com/wp-content/uploads/315078.jpg "[24]7 to Present on Big Data and Analytics at the 32nd ER International Conference on Conceptual Modeling (ER 2013)")
[24]7 Chief Scientist of Analytics & Data Sciences Discusses Big Data and Leveraging Predictive Analytics to Improve the Customer Experience
New Holiday Study Finds Consumers Willing to Pay More for a Positive Customer Experience
Research from SDL examines customer experiences on preferred media, shopping times and buying behavior to assist brands this upcoming holiday season
[24]7 Executive Receives Big Data Thought Leader Award From World Brand Congress
![[24]7 Executive Receives Big Data Thought Leader Award From World Brand Congress](https://www.so-co-it.com/wp-content/uploads/312219.jpg "[24]7 Executive Receives Big Data Thought Leader Award From World Brand Congress")
[24]7-s Chief Scientist and Global Head of Analytics and Data Sciences Recognized for His Leadership in Big Data and Customer Experience
CorvisaCloud Introduces Expanded Cloud Contact Center Platform — New Features, Deep Salesforce Integration Drive Business Success
New Study From CorvisaCloud Reveals Top Customer Service Complaints; Connection to Business Bottom Line
Aspect Software Announces the Addition of Waterfield Technologies to Its Channel Partner Program
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/24/13 –, a leading provider of fully-integrated , , and solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo-s Master Reseller, now strengthens Aspect-s robust channel partner program as well with their ability to deliver custom software development, self service automation
Aspect Software Announces the Addition of TantaComm to Its Channel Partner Program
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/23/13 –, a leading provider of fully-integrated , , and solutions, today announced TantaComm will be joining the company-s North America channel partner program. A provider of interaction recording and performance management solutions for some of the leading global Business Process Outsource (BPO) companies and large, enterprise contact centers, TantaComm will be adding Aspect-s Workforce Optimization suite to their portfolio of customer so
Zeacom Introduces Zeacom Communications Center 7.0
Delivering a New User Interface Designed to Empower Contact Center Agents and Optimize the Customer Experience
The Agency Inside to Present With Sony Electronics on Connecting the Consumer and Marketing Experience at DMA 2013
Learn How to Evolve Your Organization and Strategy and Become Customer-Centric
Cleveland Clinic Wins Vision Critical-s Global Insight Community of the Year Award for Exceptional Patient Engagement
Runners-up SingTel, H-E-B, ASDA and Avianca Airlines Honored for Notable Insight Community Uses