UserVoice Partners With CoSupport to Deliver Training on How to Build and Scale Exceptional Customer Service
Exclusive Partnership Offers UserVoice Customers Training on Creating (and Scaling) Great Customer Service
Aspect Software Named Galaxy Leader in Hypatia Study on Social Customer Service and Support
CHELMSFORD, MA — (Marketwire) — 03/20/13 –, a leading provider of fully-integrated , , and solutions, today announced that Aspect Social has been positioned as a leader in the Hypatia Galaxy of 2013 Social Customer Service & Support Vendors by industry analyst and research firm Hypatia Research Group as part of its latest report. The report is based on evaluations of 27 software vendors across 12 categories and survey of over 250 global executives responsible for purchase of social media
Innovative [24]7 Visual Speech Poised as a Game-Changer Extending IVR to the Mobile Web on Smartphones
![Innovative [24]7 Visual Speech Poised as a Game-Changer Extending IVR to the Mobile Web on Smartphones](https://www.so-co-it.com/wp-content/uploads/241210.jpg "Innovative [24]7 Visual Speech Poised as a Game-Changer Extending IVR to the Mobile Web on Smartphones")
Top-Three Global Credit Card Issuer Expects Service to Handle 10 Million Transactions Annually; Customers Seeing Greater Than 80 Percent Adoption, Significant Improvement in Customer Satisfaction, Over 90 Percent Task Completion Rates
Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships
CHELMSFORD, MA — (Marketwire) — 03/19/13 –, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing continued frustrations with companies- customer service, so much so that four in ten (42 percent) say they would rather experience a trip to the DMV than contact customer care. Why so disgruntled? This could be in part because 64 percent agree they do not feel they are treated like valued customers when they interact with customer service. And, co
KANA Announces Speaker Lineup for CITIZEN 2013, the Industry-s Premier Digital Citizen Engagement and Government Service Event
Industry Experts Slated to Speak Include Martha Lane Fox, UK Digital Champion at the Cabinet Office and Chair for the Go On UK Initiative
Coveo for Salesforce Launches on Salesforce.com-s AppExchange, the World-s Leading Business Apps Marketplace
Salesforce.com Customers Can Now Easily Find Critical Knowledge From Social and Enterprise Systems to Be Better Informed and Transform Every Customer Interaction; Businesses Tap Into the Power of Social and Mobile Cloud Technologies to Transform the Way They Connect With Customers, Partners and Employees
48-Provider Commonwealth Orthopaedic Centers Chooses SRS EHR and PM Over Subsidized Hospital System
Usability and Impeccable Customer Service Sets SRS Apart for Physicians
Crystalfontz America Chooses abas-USA as Their ERP Provider
STERLING, VA — (Marketwire) — 03/14/13 — is pleased to announce that Crystalfontz America has chosen abas Business Software as their ERP provider.Crystalfontz is a supplier of LCD and OLED display modules used in embedded systems, rack-mount servers, and other devices. As part of their commitment to an efficient and nimble system, the company is transferring their business processes including accounting, production, purchasing, warehouse management, and sales to the abas ERP system. After e
KANA to Present at California County Information Services Directors Association Conference
KANA-s Steve Carter to Present on the Increased Use of Mobile Apps and Social Media to Support Government-Constituent Engagement and Service Response
IntelliResponse Strengthens Its Leadership in Mobile Self-Service
Latest Virtual Agent Applications and Source Code Now Available in Apple App Store and Google Play