Express Gifts Ltd deploys eGain Cloud for digital customer engagement
Leading direct mail order retailer deploys eGain solutions to orchestrate easy customer journeys
eGain Appoints Maureen Ellenberger as Senior Advisor
SUNNYVALE, CA — (Marketwired) — 10/05/16 — eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced that it has brought on board Maureen Ellenberger as Senior Advisor. Formerly Director of Veterans Relationship Management at the Department of Veterans Affairs (VA), Maureen will bring industry-specific insights to guide solution and business development for eGain in the healthcare sector.Maureen directed two major transformation initiatives at VA, whi
Fiserv Transforms Customer Service With eGain(R) Knowledge(TM)
Solution Delivers Breakthrough Improvements in Speed-to-Response, First-Contact Resolution, Speed-to-Agent Competency, and Compliance
eGain Announces Fiscal 2016 Fourth Quarter and Full Year Financial Results
SUNNYVALE, CA — (Marketwired) — 09/08/16 — eGain (NASDAQ: EGAN), a leading provider of cloud customer engagement solutions, today announced financial results for its fiscal 2016 fourth quarter and full year ended June 30, 2016.Total revenue was $17.6 million, up 3% from $17.1 million in the same quarter a year ago (up 8% on a constant currency basis)Subscription and support revenue was $10.8 million, up 8% from $10.1 million in the same quarter a year ago (up 12% on a constant currency basis
eGain to Announce Fiscal 2016 Fourth Quarter and Full Year Financial Results on September 8, 2016
SUNNYVALE, CA — (Marketwired) — 08/29/16 — eGain (NASDAQ: EGAN), a leading provider of cloud customer engagement solutions, will announce its fiscal 2016 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 8, 2016, followed by an investor conference call and webcast slide presentation at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.Thursd
eGain Virtual Assistant(TM) Named KMWorld Trend-Setting Product of 2016
Solution Recognized for Its Usefulness, Scalability, and Sustained Innovation in Artificial Intelligence (AI)
eGain Reports Selected Preliminary Financial Results
SUNNYVALE, CA — (Marketwired) — 08/11/16 — eGain (NASDAQ: EGAN), a leading provider of cloud customer engagement solutions, today announced selected preliminary financial results for its fiscal 2016 fourth quarter and full year ended June 30, 2016.Total revenue for the fourth quarter is expected to be in the range of $17.2 million to $17.6 millionSubscription and support revenue for the fourth quarter is expected to be in the range of $10.6 million to $10.9 millionEarnings/loss per share for
eGain Announces Distribution Agreement With Elisa
Leading Communications Service Provider Will Resell eGain–s Award-Winning Cloud Solutions in Finland
eGain Knowledge(TM) Receives 2016 Avaya DevConnect Innovation Award
SUNNYVALE, CA — (Marketwired) — 06/21/16 — eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced that the eGain Knowledge Snap-in for Avaya Breeze has been selected for a 2016 Avaya DevConnect Innovation Award. The eGain Knowledge Snap-in for Avaya Breeze helps eliminate the customer frustration built up while waiting for "the next available agent." The Snap-in sends an SMS link to the customer, enabling them to access relevant content w
eGain to Host Digital+AI Day 2016 in Chicago
Event Will Feature Thought Leadership, Cutting-Edge Innovation and Proven Best Practices to Accelerate Digital Transformation in Customer Engagement