KANA Listed a Champion in Info-Tech Research Group-s Customer Service Knowledge Management Vendor Landscape for a Second Consecutive Year
Additionally KANA Receives Trend Setter and Best Agent User Interface Honors From Info-Tech
“Ohm Sweet Ohm” The Average UK Home Uses 7.4 Channels of Communication
The Fixed-Line Phone Falls to Fifth in the League Table of Communication Methods; Facebook and Fixed-Line Phone Use Neck and Neck; Social Consumers Are Leaving Many Businesses Flat-Footed
“The Rise of e-Cacia Avenue” UK Businesses Are Seriously Underestimating the Technological Capabilities of Customers According to New Research
The Average UK Adult Has Used 7.4 Different Electronic Communication Channels in the Past Six Months