Nucleus Research Finds Customers Experience Measurable ROI With Aspect-s Multichannel Interaction Management and Workforce Optimization Solutions

By Publisher on April 3, 2013   Hardware, Picture Gallery  

CHELMSFORD, MA — (Marketwired) — 04/03/13 –, a leading provider of fully-integrated , , and solutions, today announced that an independent report from Nucleus Research found that customers deploying Aspect-s fully-integrated interaction and workforce optimization platform for enterprise contact centers experience boosted call center efficiency, reduced management costs while increasing employee retention, and improved customer satisfaction levels."Today, most companies focused on custom