New Research Reveals That IT Issues Are Holding Back the Contact Center Industry

By on    Internet, Picture Gallery  

New Research Reveals That IT Issues Are Holding Back the Contact Center Industry

SAN FRANCISCO, CA — (Marketwired) — 08/28/15 — New research from leading contact center magazine, Call Centre Helper, run in partnership with , reveals that nearly half of industry professionals (44 percent) name "IT issues" as a key barrier to running an effective contact center.The survey, which asked over 600 members of the contact center industry, "What barriers stop you from running your dream contact center?" also found that budget (67 percent), the need for new tec

Vax Cleans Up Customer Experience and Improves Efficiency With NewVoiceMedia

By on    Hardware, Picture Gallery  

Vax Cleans Up Customer Experience and Improves Efficiency With NewVoiceMedia

SAN FRANCISCO, CA — (Marketwired) — 07/16/15 — a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that has revolutionized its customer experience with its ContactWorld for Service solution. Since deployment, Britain–s leading floorcare brand has been able to deliver a personalized service to its thousands of customers around the world, boosting first contact resolution to an industry-leading 87 percent, while impro

1 … 11 12 13 14 15