Phone Trumps Online Options for Customer Service — Even Amongst Millennials
SINGAPORE — (Marketwired) — 11/24/14 — The use of social media and mobile apps for customer service has doubled since 2011, but according to — (NASDAQ: NICE) Global Customer Experience Survey, 88 percent of customers still elect to pick up the phone and call."On average, customers use about six different channels to contact companies for various customer service questions, issues, or complaints — ranging from social media to email to trying to solve the problem themselves on the compa