Proliferation of Communication Options Increases Service Complexity as Customers Demand Consistency Across Multiple Channels; 71 Percent Say Valuing Their Time Is Most Important
Introduces Unified Solution for e-Commerce, In-Store and Mobile Payment Acceptance
More Than 10 Global Fashion Retailers & Department Stores Launch RFID Pilots With Tyco to Address Poor Inventory Accuracy and Support Omni-Channel Retailing
New User Interface, Advanced Analytics and International Language Support Help Mid-Market Businesses Differentiate With Cloud Customer Service
Major New Release Features Knowledge Management, Employee Mobile, Web Self-Service and Enhancements to Case Management and Integration Capabilities
New Mobile Site Offers Improved Visual Navigation and Deeper Social Integration for Increasingly Mobile Customers
KANA Cited for Aiding Strategic Decision-Making With Unified Sales, Customer Service and Marketing Functionality
Marketing Intelligence Leader-s 4th Consecutive Year on the OnDemand Top 100
Latest Customer PerformanceMETRIX(TM) Release Helps Marketers Understand and Act on Customer Purchase Intent
bemoko is a mobile solution provider which enables an effective mobile presence across all devices