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Home»Posts tagged with»otrs-servicedesk

New OTRS modules for IT security, Instant Messaging and integration with wiki – Service management grows

By Publisher on March 10, 2015   Software  

During the CeBIT 2015, the c.a.p.e. IT GmbH presents three new modules extending Open Source product KIX4OTRS. The basis for (IT) Service Management and classic Customer Care Center can be integrated with Security Management System verinice, Instant Messaging and Wiki systems.

capeIT advices to migrate from HelpDesk OTRS on Windows basis and offers migration to Linux and support

By Publisher on March 5, 2015   Computer & Software  

OTRS and KIX4OTRS are better on Linux: The Windows-based OTRS systems have worse performance than OTRS systems installed on Linux. A migration from Windows to Linux brings a lot of advantages.

Functions from the most important community module KIX4OTRS flow again into the service desk OTRS 4

By Publisher on February 16, 2015   Software  

The functions from its widely established products and the most important community module KIX4OTRS flow into OTRS 4 again and c.a.p.e. IT takes it as recognition of its innovation strength

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