KANA Software Announces Record Growth and Profitability

Company Experiences Significant Momentum, Continued Traction in Market for Customer Service Solutions

Company Experiences Significant Momentum, Continued Traction in Market for Customer Service Solutions

Newest Products Further Enhance the Company-s Leadership Position in the Government CRM Space in the UK, Australia and North America With Over 250 Government Entities Worldwide

SUNNYVALE, CA — (Marketwire) — 09/27/12 — In only a few days, , a global leader in customer service solutions delivered on-premise or in the cloud and used by more 900 organizations worldwide, including half of the Global 100 and 250 government entities, will join the customer service elite in London for the . There, the customer service industry will convene to explore the most innovative technologies in support of best practice customer experience strategies to drive customer satisfaction

Paul Greenberg Recognizes KANA as a Leading Customer Service Provider

Evaluation Based on Product Strengths and Market Presence

On Track to Fill Over a Hundred New Jobs in the United Kingdom