Nemertes Research Analyst, Lisa Durant Joins Enghouse Interactive for Webinar: “Enhancing Customer Engagement with UC and Collaboration Tools”

Nemertes Research Analyst, Lisa Durant Joins Enghouse Interactive for Webinar: “Enhancing Customer Engagement with UC and Collaboration Tools”

PHOENIX, AZ — (Marketwired) — 05/03/16 — Customer engagement is becoming a part of everyone–s job in the enterprise. Among the most effective methods through which to facilitate collaboration between all of the business units that touch the customer is to empower agents with unified communications and collaborations (UC&C) solutions.This seamless collaboration, which improves operational efficiency and customer satisfaction, is possible even when those collaboration tools come from a ve

New 24/7 network service from UC Point improves audio and video quality during Skype for Business calls

New 24/7 network service from UC Point improves audio and video quality during Skype for Business calls

• Pinpoint sources of interference and disturbance
• Easy install, usage and administration

Cologne, November 30th, 2015. UC Point, award-winning provider of Unified Communications and Collaboration Services introduces their new service. UCP DNA365 provides continuous network analysis for real-time communications and Enterprise Voice environments, such as Skype for Business. The vendor independent measurement procedure identifies leading reasons for poor user experience during Skype for Busines