MindTouch Extends CRM to Post-Sale, Reducing Churn, Increasing Self-Help and Speeding Time to Resolution
SAN DIEGO, CA — (Marketwire) — 06/07/12 — MindTouch, the company dedicated to creating the world-s best self-service help experiences, announced today that its social help system now integrates with SalesForce.com Help Desk and support ticketing to dramatically improve support agents- efficiency and customers- help experiences.The MindTouch social help platform is revolutionizing the user manual and SaaS customer experiences through a web-based environment that includes a knowledge base, he