Virtual Hold Technology Secures Patent That Improves How Customers Search and Locate Customer Service Assistance via the Web
Technology Connects Search Users With Easy Access to Assistance
New Customer-Outcome Management Software From Virtual Hold Technology Navigates Effortless Customer Interaction and Desired Outcomes
VHT Navigator Provides Context for Consumer Interaction With a Brand
Virtual Hold Technology Joins Interactive Intelligence Global Alliance Program
As a Global Alliance Program Partner, VHT Offers Joint Customers Multichannel Callback Functionality Integrated to the Interactive Intelligence Communications Software Suite
Virtual Hold Expands Channel Partners Program With Avtex, a Leading Customer Experience Consultant With Deep Interactive Intelligence Ties
Resellers of the VHT Conversation Bridge Give Brands Easy Access to Omni-Channel Callback Solutions
Virtual Hold Technology(R) (VHT) Eliminates the 1-800 Number With Conversation Bridge Demo at Forrester CX Forum
VHT-s Multichannel Callback Solution Takes the Place of Traditional Inbound Customer Calling
Virtual Hold Technology Receives Two Patents for Innovative Technology That Saves Customers Time and Frustration
Patented Technology Currently Featured in VHT-s Conversation Bridge Product
Selectron to Resell Virtual Hold Conversation Bridge to Improve the Customer Experience
Partnership Will Offer Multichannel Callback Capability to Government Agencies and Utilities
Digital DataVoice Partners With VHT to Offer Multichannel Callback Solutions
AKRON, OH — (Marketwire) — 01/17/13 — Digital DataVoice (DDV) and Virtual Hold Technology® (VHT®) are partnering to offer multichannel callback solutions that bridge the gap between self-service and the contact center, regardless of channel. Digital DataVoice provides business-to-consumer communications solutions including application development, comprehensive maintenance, management and support."Our customers are looking for better ways to serve their customers, whether that-s
Hitting the Wall: Brands Miss Opportunities Online
But Online Shoppers Become Promoters When Helped, Virtual Hold Technology Study Shows
VHT Online Shopping Study Shows Cyber Monday Could Have Been Better
AKRON, OH — (Marketwire) — 12/05/12 — Online retailers are poised for a record $43.4 billion holiday sales season as shoppers increasingly rely on social networks and mobile devices to find and buy merchandise, according to market researcher ComScore Inc., but research also indicates retailers are leaving plenty of consumers- cash on the cyber-table.Online sales would be significantly greater if online shoppers had easier access to customer service assistance when they need it, concludes a n