SAN FRANCISCO, CA — (Marketwired) — 09/26/13 — , a global cloud services provider, has announced that it is now a provider of Customer Success Services (CSS) for Google Apps, approved by Google. Appirio-s ability to provide this service comes as a result of meeting Google-specified criteria for delivering consistently high standards of support and advisory services for Google Apps.
Appirio is one of a select group of top-level implementers enabled by Google, recognized for its service level, customer survey scores and overall customer processes. As a CSS enabled partner, Appirio offers Google Enterprise-s high-caliber services to its global customers, including enhanced technical support, proactive customer engagement and Google Apps advice and consulting.
“Appirio has made it a priority to set a world-class customer service standard, treating every customer as if they-re our only one,” said Ha Hoang, senior director, cloud management at Appirio. “Appirio has had a long history with Google and our partnership has been extremely valuable especially as we have expanded our global presence. It is an honor to have Google-s trust in carrying out its Customer Success Services to Google Apps users.”
Providing CSS for Google Apps also enables Appirio to support its existing offerings by delivering 24/7 availability and prioritization to its customers. A dedicated Customer Success Manager oversees the delivery of each element to ensure that they have the best possible Google Apps experience.
is a global services provider who uses crowdsourcing and cloud, social and mobile technology to help enterprises reimagine their business and become more agile. Appirio brings together technology expertise with a deep understanding of the way people work, and the development, design and analytics skills of a 600,000 person global crowdsourcing community. Appirio has worked with more than 500 enterprises, including organizations like Facebook, Intuit, Japan Post Network, L-Oreal, McGraw-Hill, NetApp, The Four Seasons, and Virgin America. The company is backed by Sequoia Capital, GGV Capital and General Atlantic.
Danielle Shoshani
Appirio
510-388-0549
You must be logged in to post a comment Login