SAN MATEO, CA — (Marketwired) — 11/13/14 — Guavus, a leading provider of big data analytics solutions, today announced that its CareReflex application has won top honors in the category of Data Communications and has also won Best in Show for Cost Innovation in this year–s Fierce Innovation Awards: Telecom Edition, an operator-reviewed awards program from the publishers of FierceWireless, FierceTelecom and FierceCable.
Winners were selected by an exclusive carrier-only panel of executives from AT&T, CableLabs, Cablevision System Corporation, Comcast, Cox Communications, Inc., Orange, Sprint, TeliaSonera International Carrier and Verizon. Full profiles of the judges can be found at .
All applications were evaluated based on the following criteria: technology innovation, financial impact, market validation, compatibility with existing networks, end-user customer experience and overall level of innovation.
“Guavus is honored to have won in the category of Data Communications and recognized as Best in Show for Cost Innovation for the Fierce Innovation Awards,” said Anukool Lakhina, CEO and founder of Guavus. “We are committed to developing innovative solutions that enable our Communication Service Provider (CSP) customers to harness their big data to derive real business value — from improving customer experience to optimizing network operations and more.”
CareReflex is a powerful operational intelligence application that dramatically reduces the costs associated with network operations and customer support functions, by rapidly identifying the root causes of service issues impacting on customer experience. Built on the Guavus Reflex platform, CareReflex continuously correlates many dozens of unique –big data– streams from disparate network operations and customer support systems to detect and diagnose the cause of anomalous events. This increases customer satisfaction through faster problem resolution, and lowers operational costs for support by eliminating expenses associated with unnecessary engineer call-outs, as well as by automating call handling for known customer issues.
In addition to winning Best in Show for Cost Innovation and in the category of Data Communications, Guavus– big data analytics solutions have been recognized by:
Cable Satellite International 2014 CSI Awards for Best Data & Analytics innovation
Global Telecom Business Innovation Awards 2014 for Best Wholesale Innovation
Network Products Guide Hot Companies & Technologies 2014
Light Reading Leading Light Private Company of the Year – 2013
Deloitte Technology Fast 500 – 2013
Guavus is a big data analytics company ushering in a new class of applications for service providers and enterprise customers. The company offers an operational intelligence platform integrated with a suite of applications for network, marketing, security and customer care. The world–s most data-intensive companies trust Guavus to help them take strategic advantage of their data assets to grow revenue, improve operating efficiencies and delight customers in new ways. The company counts the top 5 mobile network operators, 3 of the top 5 Internet Backbone providers, as well as 80% of cable MSOs in North America as customers. It currently analyzes more than 50% of all US mobile data traffic and processes more than 2.5 petabytes of data per day. For more information, visit .
FierceMarkets, a wholly owned subsidiary of Questex Media Group, is a leader in B2B emedia, providing information and marketing services in the telecommunications, life sciences, healthcare, IT, energy, government, finance, and retail industries through its portfolio of email newsletters, websites, webinars and live events. Every business day, FierceMarkets– wide array of publications reaches more than 1.3 million executives in more than 100 countries.
Media Contacts:
US:
Terry May
Flashpoint Media
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UK:
Cathy O–Neill
Spark Communications
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