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The Health Advisory Board and Enghouse Interactive to Host Webinar: “Improving Patient Engagement to Advance Population Health”

PHOENIX, AZ — (Marketwired) — 07/26/16 — A single poor patient experience can have dire consequences. New industry standards are driving hospitals and healthcare providers to look closer at customer service and coordinated care. New payment models are pushing providers to improve population management, medication adherence, and care coordination, while reducing costs and avoiding readmissions.

Healthcare contact centers must be more than an engine to support volume growth goals and meet patients– logistical demands. The level of service provided often determines a patients– loyalty to that provider and proactive care can lead to more revenue from payers.

Join us to learn more about:

The key priorities hospitals are focused on to achieve population health goals.

How providers are leveraging care management as a key lever to reduce avoidable costs.

Why contact centers and other patient engagement solutions are critical to achieving clinical and financial success under new care models.

Enghouse Interactive () delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company–s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at

Mostafa Razzak

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