World-s first commercial LTE-Advanced call on 1800MHz and 900MHz

STOCKHOLM, SWEDEN — (Marketwired) — 08/12/13 –* Telstra and Ericsson make the world-s first call on combined 1800MHz
and 900MHz spectrum bands on commercial network* 1800MHz and 900MHz spectrum bands are readily available to operators as
they move subscribers from 2G to 3G and 4G technologies.* Ericsson uses LTE-Advanced technology to help operators match their
spectrum assets while enabling higher data speedsEricsson (NASDAQ: ERIC) (OMX: ERIC) today has announced that Australia-s
leading tel

Global Outsourcer Partners With SoCoCare to Provide Social Media Engagement for Customer Care to Fortune 500 Clients

Global Outsourcer Partners With SoCoCare to Provide Social Media Engagement for Customer Care to Fortune 500 Clients

SAN DIEGO, CA — (Marketwired) — 08/12/13 — SoCoCare, the leading all-in-one provider of social media engagement for customer care solutions, announced today that a leading business process outsourcer (BPO) has selected SoCoCare to provide social engagement for customer care infrastructure to service their Fortune 500 customers."We are pleased that after a thorough evaluation of available solutions, SoCoCare was chosen as the most advanced and logical fit," said Lance Fried, CEO of

Training Your Agents Increases Customer Satisfaction and Lowers Employee Churn

Irvine, California – Versadial Solutions, a Call Recording Company, has expanded on their quality control module.

“We continue to recognize the importance of customer satisfaction and how it correlates to increased sales and customer retention.” stated Corey Tolmasoff, Marketing Director of Versadial Solutions. “We focused on our quality control module and improved a lot of its functionality and features, allowing more of a cooperative and engaging structure for training and coaching. “

The Q