Blair Pleasant of COMMfusion Joins Enghouse Interactive for Webinar on June 23, 2016: “Improving the Customer Experience by Improving the Agent Experience”
PHOENIX, AZ — (Marketwired) — 06/22/16 — There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents to improve the customer experience.The same focus areas of the customer experience directly translate to the agent, such as providing the agent insight to the customer journey and providing the agents with an omni-channel environment to work in.to engage one of the industry–s foremost analysts who will:Explor