Training Your Agents Increases Customer Satisfaction and Lowers Employee Churn
Irvine, California – Versadial Solutions, a Call Recording Company, has expanded on their quality control module.
“We continue to recognize the importance of customer satisfaction and how it correlates to increased sales and customer retention.” stated Corey Tolmasoff, Marketing Director of Versadial Solutions. “We focused on our quality control module and improved a lot of its functionality and features, allowing more of a cooperative and engaging structure for training and coaching. “
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