July Educational Sessions Teach Options for Automated Agent Training With Enghouse Interactive Communications Center, and Address Use Cases for "Callback" Functionality
Broadsmart Call Center to Leverage the BroadCloud Contact Center Salesforce Edition to Integrate Voice Capabilities With Salesforce Workflow
PHOENIX, AZ — (Marketwired) — 06/22/16 — There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents to improve the customer experience.The same focus areas of the customer experience directly translate to the agent, such as providing the agent insight to the customer journey and providing the agents with an omni-channel environment to work in.to engage one of the industry–s foremost analysts who will:Explor
June Sessions to Address Contact Center Best Practices for Break and Worktime Reasons, and Easy Ways to Shave 15 Seconds Off Every Call
Calabrio ONE Recognized for Helping Businesses Improve Customer Experience
Delivering Business Value to the Mid-Market Through UC Integration, Lower TCO and Quality Customer Interactions
PHOENIX, AZ — (Marketwired) — 05/02/16 — , developer of a comprehensive portfolio of contact center software solutions today announced that it is a Silver level sponsor at Annual Customer and Partner Summit, held May 1-5, 2016 at the JW Marriott Orlando Grande Lakes. Perspectives16 brings together the brightest minds in the communications, software, service provider, channel partner and enterprise communities to share the latest trends, issues and opportunities affecting the communications
Award-Winning Contact Center Solutions Provider Extends Commitment to Transformational Customer Engagement
PHOENIX, AZ — (Marketwired) — 03/22/16 — Today–s consumers have higher expectations and more preferences than ever before. As a result, the new norm is channel hopping, which requires contact centers to map out and support the entire customer journey from end-to-end to enable a holistic customer experience.for insight on proven best practices that help your contact center bring the customer journey to life. Attendees will learn:How to successfully create, view, and support an omni-channel c
SANTA CLARA, CA — (Marketwired) — 02/08/16 –Company–s first complete unified communications and contact center cloud offers for midsize businesses in two deployment optionsUnparalleled full stack solution enables seamless integration and migration between premises-based and cloudEnables channel partners to seize untapped market opportunities and evolve over 1M existing Avaya systems to cloudAvaya, a global leader in business communications software, systems and services, today announced its