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Confirmit Horizons will continue to underpin the award-winning Customer Experience programme…
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Study offers insights into why firms struggle to harness data for enhanced customer experiences: • Only 26% of businesses surveyed are able to use data to improve customer experience for all or most of their customers’ interactions. • Nearly two-thirds of surveyed organisations have difficulty recognising customers across digital channels. • Almost all…
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LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful.…
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Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents; Extends flexibility for both on-premise and hosted deployments…
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LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions.…
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Program aims to assist companies seeking enterprise-level ecommerce solutions that will help them grow, innovate, and succeed…
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Nemertes-- analysis of digital transformation in the contact center, detailed use cases, and how it affects the overall customer experience…
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Dynamics 365 users can quickly add location sharing technology from Glympse to improve digital customer engagement and back office operations…
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Interoute to support Gard with its digital transformation and to improve the customer experience. London, June 13 2017 - Interoute, owner-operator of a global cloud services platform and one of Europe--s largest and most advanced networks, has been selected by Gard, one of the world’s leading marine insurance companies that protects…
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LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and…
