Warwickshire, 24th October 2016. National Citizen Service (NCS) has partnered with customer engagement specialists Rant & Rave to collect real-time feedback from the young people undertaking its four-week summer programme.
Traditional trade and risk management software vendors in the commodity and energy trading sectors are taking a battering from a perfect storm of dwindling sales, customer abandonment and better, lower cost solutions. That’s the view from cloud vendor Aspect as it continues to take large enterprise business away from the industry heavyweights that once called the market their own.
Increased Complexity of Distributed Infrastructure and Reliance on Third Parties Mean Low Visibility into Critical Systems & Top Early Warning Method is End Users’ Complaints
New features for predictive dialler deliver unique flexibility and productivity
iovation–s Transparent, Device-Based Authentication Service Recognized by Golden Bridge Awards
Automated optimization enhances the customer experience for over 70 million subscribers
SysMech launches Zen 6 for integrated Network Assurance and Customer Experience Analytics, taking OSS Transformation to the next level.
Reading, UK 13 July 2016: End-to-end telecoms analytics firm SysMech has released Zen 6 – the latest addition to its suite, designed to help major CSPs manage their networks, services and customer experience from one centralised solution. Zen 6 delivers a new approach to operational analytics, bringing together network and customer data for the first time.
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To Detail How Traditional Authentication Methods Are Failing Consumers and Businesses
PHOENIX, AZ — (Marketwired) — 06/22/16 — There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents to improve the customer experience.The same focus areas of the customer experience directly translate to the agent, such as providing the agent insight to the customer journey and providing the agents with an omni-channel environment to work in.to engage one of the industry–s foremost analysts who will:Explor
Enables customers to order at any touchpoint with sustainable after-sales services and self-service options
Guarantees up-to-date and real-time transparency of the enterprise-wide product inventory at any sales channel
Manages the complexity of dispersed IT landscapes and the increasing complexity of new and growing omni-channel business models
Improves efficiency and reduces costs through the elimination of omni-channel business process obstacles