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Research Examines Contact Center Optimization of Voice-Based Interactions…
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Research Examines Planning and Forecasting Alignment, Customer Analytics, CXM, Workforce Optimization, Profitable Customer Service…
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Theme of 8th Annual CSO Summit, Being Held October 22-23 in Boston, Is "Gr8 Service and the Customer Experience"…
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Research Practice Will Highlight Customer Experience as an Integrated Element of Successful Service Initiatives…