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Aberdeen Group Publishes Customer Experience and Service Management Research

Aberdeen Group Publishes Customer Experience and Service Management Research

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Research Examines Contact Center Optimization of Voice-Based Interactions…

Aberdeen Group Publishes Customer Experience and Service Management Research

Aberdeen Group Publishes Customer Experience and Service Management Research

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Research Examines Planning and Forecasting Alignment, Customer Analytics, CXM, Workforce Optimization, Profitable Customer Service…

Aberdeen Group Announces 2013 Chief Service Officer (CSO) Summit Presenters

Aberdeen Group Announces 2013 Chief Service Officer (CSO) Summit Presenters

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Theme of 8th Annual CSO Summit, Being Held October 22-23 in Boston, Is "Gr8 Service and the Customer Experience"…

Aberdeen-s Service Management Research Practice Renamed “Customer Experience and Service Management”

Aberdeen-s Service Management Research Practice Renamed “Customer Experience and Service Management”

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Research Practice Will Highlight Customer Experience as an Integrated Element of Successful Service Initiatives…


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